All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap ? Operational
90 days ago
99.97 % uptime
Today
Lexi Operational
90 days ago
99.9 % uptime
Today
Falcon Operational
90 days ago
100.0 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
100.0 % uptime
Today
Cloud Licensing ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 2024 - 14:01 UTC
Scheduled - On May 21 2024 (date postponed from original in March), Ai-Media will be disconnecting availability of iCap service through the IPv4 address of 64.71.155.196.

This IP address was the default server setting for iCap prior to 2018, and some customers with encoders or software that have been running for many years with the same settings might still have this site listed as their first-choice server in their software.

We recommend that all users check the settings in their iCap encoders or Windows Captioner software well before this cutoff date and check that the "Primary Server" field is set to either "eegicap.com" (preferred) or to the IPv4 address 54.193.101.112. If you find that iCap does not connect for you with these newer settings, you may need to report this issue to the administrators that manage your network firewall and request that they ensure that the allowed IP address list for iCap matches the most recent settings (available here: https://www.ai-media.tv/wp-content/uploads/Appnotes_iCapFirewallAppNoteMar23.pdf).

If you do not know how to find the server settings in iCap, or have other questions about how this change could impact your service, please contact eeg.support@ai-media.tv and we can help.

Most iCap customers already use newer server addresses and will not need to make any changes to continue normal service.

May 21, 2024 - 14:00 UTC
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching
Past Incidents
May 21, 2024

No incidents reported today.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 20:50 UTC
Scheduled - We have added a new relay server to the iCap network. Please see details below and update your firewall whitelist accordingly:

Server IP: 13.237.107.245
Region: Sydney

Please note, US/EU-based traffic will not be automatically routed to this server.

For further information, or if there are any questions, please email our Support team at eeg.support@ai-media.tv with subject "New iCap relay".

May 17, 20:35 UTC
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.