All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap ? Operational
90 days ago
100.0 % uptime
Today
Lexi Operational
90 days ago
99.73 % uptime
Today
Falcon Operational
90 days ago
100.0 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
100.0 % uptime
Today
Cloud Licensing ? Operational
90 days ago
100.0 % uptime
Today
Recorded Cloud Operational
90 days ago
99.98 % uptime
Today
Customer Portal - access from Australia Operational
90 days ago
99.97 % uptime
Today
Customer Portal - access from Europe Operational
90 days ago
99.97 % uptime
Today
Customer Portal - access from America Operational
90 days ago
99.98 % uptime
Today
Agent Portal - access from Australia Operational
90 days ago
99.97 % uptime
Today
Agent Portal - access from Europe Operational
90 days ago
99.97 % uptime
Today
Agent Portal - access from America Operational
90 days ago
99.94 % uptime
Today
Orders API - AU region Operational
90 days ago
100.0 % uptime
Today
Orders API - EU region Operational
90 days ago
100.0 % uptime
Today
Orders API - US region Operational
90 days ago
100.0 % uptime
Today
Ai-Live Operational
90 days ago
100.0 % uptime
Today
Platform - AU Region Operational
90 days ago
100.0 % uptime
Today
Platform - US Region Operational
90 days ago
100.0 % uptime
Today
Platform - EU Region Operational
90 days ago
100.0 % uptime
Today
Live Booking Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching
Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
Completed - The scheduled maintenance has been completed.
Aug 20, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 14:00 UTC
Scheduled - On Wednesday, August 20 at 10am EDT / 2pm UTC, we'll be implementing an infrastructure enhancement to improve our LEXI services (LEXI Live, LEXI Translate, and LEXI Voice). During this brief update, you may experience a momentary 2-3 second gap in captions as we migrate active sessions. All services will continue running normally, and no action is required on your part.
Aug 19, 18:32 UTC
Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.