All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap ? Operational
90 days ago
99.99 % uptime
Today
Lexi Operational
90 days ago
99.96 % uptime
Today
Falcon Operational
90 days ago
99.98 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
99.96 % uptime
Today
Cloud Licensing ? Operational
90 days ago
100.0 % uptime
Today
Recorded Cloud Operational
90 days ago
99.98 % uptime
Today
Customer Portal - access from Australia Operational
90 days ago
99.97 % uptime
Today
Customer Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Customer Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Australia Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from America Operational
90 days ago
99.98 % uptime
Today
Orders API - AU region Operational
90 days ago
99.96 % uptime
Today
Orders API - EU region Operational
90 days ago
99.96 % uptime
Today
Orders API - US region Operational
90 days ago
99.95 % uptime
Today
Ai-Live Operational
90 days ago
99.99 % uptime
Today
Platform - AU Region Operational
90 days ago
99.97 % uptime
Today
Platform - US Region Operational
90 days ago
100.0 % uptime
Today
Platform - EU Region Operational
90 days ago
100.0 % uptime
Today
Live Booking Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching
Nov 16, 2025

No incidents reported today.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025
Resolved - We have seen successful connections return to Ai-Live LEXI from 10:45am AEST / 6:45pm EST in the AU region as services resume. If you encounter any persisting issues, please contact support.
Nov 11, 02:12 UTC
Monitoring - We have implemented a fix and seeing some improvement. We will continue to monitor
Nov 11, 01:29 UTC
Identified - We have identified the potential issue and are now implementing a fix. Thank you for your patience as we test. We will update again shortly.
Nov 10, 23:50 UTC
Investigating - We are currently experiencing an issue with Ai-Live Lexi session in the AU region. Users are unable to commence Lexi during this time. Our team is working to identify the cause and will share updates shortly.
Nov 10, 23:25 UTC
Nov 10, 2025
Nov 9, 2025

No incidents reported.

Nov 8, 2025
Resolved - Date: November 7, 2025, approximately 7:00 PM - 7:03 PM ET

Status: Resolved

Summary: We experienced a brief service disruption to LEXI Live due to a sudden traffic spike. Some users experienced delayed connections or temporary disconnections.

Impact:
New transcription jobs experienced delays of up to 2-5 minutes in establishing connections
Some active transcription sessions experienced brief disconnections (ranging from 48 seconds to 2+ minutes)

Root Cause: A rapid spike in traffic exceeded our standard capacity, causing a temporary backlog while our autoscaling systems provisioned additional capacity.

Resolution: Service automatically recovered as additional capacity came online. All systems returned to normal operations shortly after.

Next Steps: We are implementing several improvements to our auto-scaling infrastructure. These include faster response times to traffic spikes and increased baseline capacity to better handle peak usage periods.

Nov 8, 00:00 UTC
Nov 7, 2025

No incidents reported.

Nov 6, 2025
Resolved - The Ai-Live US instance experienced an outage at just before 11:00am EST at which time clients reported the Ai-Live Viewer link was down. The issue was caused by unexpected Viewer load in multiple Ai-Live sessions. Ai-Live server resources were added at 11:35am EST in order to accommodate the increased load. Additional resources were enabled at 3:51 and 3:57pm EST to mitigate increasing CPU utilization as viewership continued to grow. The issue was fully resolved at 4:00pm EST.
Nov 6, 16:00 UTC
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.