All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap Operational
90 days ago
99.94 % uptime
Today
Lexi Operational
90 days ago
99.91 % uptime
Today
Falcon Operational
90 days ago
99.98 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
99.96 % uptime
Today
Cloud Licensing Operational
90 days ago
100.0 % uptime
Today
Recorded Cloud Operational
90 days ago
99.98 % uptime
Today
Customer Portal - access from Australia Operational
90 days ago
99.98 % uptime
Today
Customer Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Customer Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Australia Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Orders API - AU region Operational
90 days ago
99.96 % uptime
Today
Orders API - EU region Operational
90 days ago
99.94 % uptime
Today
Orders API - US region Operational
90 days ago
99.95 % uptime
Today
Ai-Live Operational
90 days ago
99.99 % uptime
Today
Platform - AU Region Operational
90 days ago
99.97 % uptime
Today
Platform - US Region Operational
90 days ago
100.0 % uptime
Today
Platform - EU Region Operational
90 days ago
100.0 % uptime
Today
Live Booking Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching
Jan 17, 2026

No incidents reported today.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
Resolved - US East has maintained normal service since the fix was deployed and we are marking this as resolved. We are continuing to monitor and ensuring robust solutions are in place to continue consistent performance. Please reach out to support if you encounter any issues. Thank you.
Jan 8, 04:07 UTC
Monitoring - A fix has been applied and we are seeing normal service resume on Falcon US East connections. We are continuing to monitor to confirm this is resolved.
Jan 8, 01:16 UTC
Investigating - We are currently investigating a potential issue impacting the connection and performance of the US East Falcon server. If you are experiencing any Falcon issues on US East, please create a new Falcon Instance and change the location from US East to US West while we investigate. Please reach out to support if you need assistance. Thank you.
Jan 8, 00:12 UTC
Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.