All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap Operational
Lexi Operational
Falcon Operational
EEGCloud (Accounts and Billing) Operational
Cloud Licensing Operational
Recorded Cloud Operational
Customer Portal - access from Australia Operational
Customer Portal - access from Europe Operational
Customer Portal - access from America Operational
Agent Portal - access from Australia Operational
Agent Portal - access from Europe Operational
Agent Portal - access from America Operational
Orders API - AU region Operational
Orders API - EU region Operational
Orders API - US region Operational
Ai-Live Operational
Platform - AU Region Operational
Platform - US Region Operational
Platform - EU Region Operational
Live Booking Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching

Nov 8, 2026

No incidents reported today.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Completed - The scheduled maintenance has been completed.
Nov 3, 16:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 16:15 UTC
Scheduled - We will apply a security update to the CaptionCast web service (captioncast.eegicap.com) on Tuesday, November 3, 2026, between 11:15 AM and 11:17 AM ET.

What to expect

The service stays up during the maintenance window.
The web component restarts once, so viewers may see a brief interruption of a few seconds.
Caption pages reconnect on their own.
In rare cases, a viewer starting a session may see a warning and need to reload the page.

Action required: None. We will post an update here when the work is complete.

Nov 3, 03:43 UTC

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.