All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

Uptime over the past 90 days. View historical uptime.
iCap Operational
90 days ago
100.0 % uptime
Today
Lexi Operational
90 days ago
100.0 % uptime
Today
Falcon Operational
90 days ago
100.0 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
100.0 % uptime
Today
Cloud Licensing Operational
90 days ago
100.0 % uptime
Today
Recorded Cloud Operational
90 days ago
99.99 % uptime
Today
Customer Portal - access from Australia Operational
90 days ago
100.0 % uptime
Today
Customer Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Customer Portal - access from America Operational
90 days ago
99.98 % uptime
Today
Agent Portal - access from Australia Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Orders API - AU region Operational
90 days ago
100.0 % uptime
Today
Orders API - EU region Operational
90 days ago
100.0 % uptime
Today
Orders API - US region Operational
90 days ago
100.0 % uptime
Today
Ai-Live Operational
90 days ago
100.0 % uptime
Today
Platform - AU Region Operational
90 days ago
100.0 % uptime
Today
Platform - US Region Operational
90 days ago
100.0 % uptime
Today
Platform - EU Region Operational
90 days ago
100.0 % uptime
Today
Live Booking Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Ai-Live US Scheduled Maintenance Aug 3, 2026 02:30-06:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jul 29, 2026 - 01:06 UTC

Ai-Live EU Scheduled Maintenance Aug 4, 2026 02:30-06:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jul 29, 2026 - 01:08 UTC

Ai-Live AU Scheduled Maintenance Aug 6, 2026 02:30-06:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jul 29, 2026 - 01:08 UTC
System Metrics Month Week Day
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching

Aug 1, 2026

No incidents reported today.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Lexi job terminations following AWS host failure
Resolved - At approximately 3:15 PM EDT on July 29, an AWS host-level failure caused one Lexi worker instance to be replaced automatically. Because the instance was terminated forcefully, jobs running on it could not be requeued and were left in a state where they appeared active but were no longer producing captions. 16 jobs were affected, and captioning resumed on restart. All affected jobs have been cleared, and Lexi is operating normally.
Jul 29, 19:00 UTC

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Relay disconnects following AWS routing issue in US-West-2
Resolved - At 06:56 AM EDT on July 24, an AWS routing issue in us-west-2 caused several client connections to drop across two US relays within a three minute window. All affected clients reconnected cleanly to other US relays. Sydney relays were unaffected.
Connection stability returned to normal following the reconnects.
Jul 24, 11:00 UTC
System Metrics
Resolved - On July 24, an expired backend credential left the iCap Connection Stability and iCap Server Cluster Reconnects metrics blank for approximately 15 hours. This overlapped with the relay disconnects reported separately, so customers checking these metrics that morning had no visibility into connection health. Metrics for this window show a gap.
Jul 24, 11:00 UTC

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage