All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap Operational
Lexi Operational
Falcon Operational
EEGCloud (Accounts and Billing) Operational
Cloud Licensing Operational
Recorded Cloud Operational
Customer Portal - access from Australia Operational
Customer Portal - access from Europe Operational
Customer Portal - access from America Operational
Agent Portal - access from Australia Operational
Agent Portal - access from Europe Operational
Agent Portal - access from America Operational
Orders API - AU region Operational
Orders API - EU region Operational
Orders API - US region Operational
Ai-Live Operational
Platform - AU Region Operational
Platform - US Region Operational
Platform - EU Region Operational
Live Booking Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
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Sep 24, 2026

Completed - The scheduled maintenance has been completed.
Sep 24, 03:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 02:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 20, 23:52 UTC

Sep 23, 2026

Resolved - On September 23, 2026, some existing jobs using Falcon Classic for legacy HTTP POST workflows stopped delivering captions due to an issue introduced during a planned platform update. Other Falcon workflows and services were not affected.

Impact:
Some Falcon Classic jobs that were already running were interrupted between approximately 1:54 PM ET and 6:45 PM ET. Affected jobs may have shown as running but were not delivering captions.

New jobs started between 2:19 PM ET and 3:11 PM ET were also at risk. Impact to new jobs was minimal.

Resolution: All affected jobs were moved back to a stable environment, and caption delivery has been fully restored. We are reviewing our update process to prevent this from happening again.

If you are still experiencing issues with a Falcon Classic job, please contact support.

Sep 23, 23:30 UTC

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Completed - The scheduled maintenance has been completed.
Sep 21, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 02:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 20, 23:51 UTC

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.