Cancelled Subscription Notifications

Incident Report for Ai-Media

Resolved

We want to sincerely apologize for any confusion caused by recent emails you may have received, indicating the cancellation or expiration of your subscription.

These messages were triggered in error by a recent administrative adjustment to our billing system. The emails may have included details such as:

- A cancellation date of 24-Jul-2025

- Number of unpaid invoices

- Amount due

Please rest assured: these notifications can be safely disregarded. They do not reflect the actual status of any subscriptions, and there is no impact on product access or usage.

All active subscriptions remain fully functional, and this incident is resolved.

We apologize for the undue concern this may have caused, and thank you for your understanding.

Posted Jul 24, 2025 - 17:07 UTC

This incident affected: EEGCloud (Accounts and Billing).