What happened?

Today around 12:05pm ET / 17:05 UTC, we deployed an update to our production Lexi environment, specifically to address the scheduling system. Unfortunately this deployment contained a configuration error which made it unable to communicate with the database that stores Lexi scheduled events. This prevented scheduled Lexi events from starting, and also prevented users from accessing the Lexi Scheduling page on eegcloud.tv. Once we discovered this issue, we rolled back the change, which restored functionality. Lexi scheduling was fully operational again by 1:16pm ET / 18:16 UTC.

What are we doing about it?

Going forward we will:

• Review & update our testing procedures in order to identify problems like this before they're deployed
• Implement additional alerts so we can be notified more quickly about any production-impacting issues

‌Ai-Media understands the importance of a reliable cloud service for closed captioning and we apologize for the disruption this incident caused to Lexi users. If there are any follow-up questions on this incident, please submit a ticket to eeg.support@ai-media.tv.