Lexi Scheduling Outage - 4/23/25

Incident Report for Ai-Media

Resolved

Beginning around 8:26 pm EST (23 Apr) / 00:26 UTC (24 Apr), Lexi's scheduler experienced an outage lasting approximately 70 minutes. Events scheduled to start in that window did not start automatically. Events scheduled to end only terminated if the instance had a timeout set, and only after the job reached that timeout.

After investigating, we were able to trace this issue to a recent update to Lexi's scheduling database. This has been resolved and Lexi's scheduler is fully functional.

Please direct any questions about this incident to our Support team at eeg.support@ai-media.tv.

Posted Apr 24, 2025 - 01:45 UTC