The deployed fix has been successful and we are marking this as resolved. We will continue to monitor to ensure stability. Please contact support if any further assistance is required. Thank you for your patience as this was resolved.
Posted Jan 30, 2026 - 01:43 UTC
Monitoring
A fix is deployed and we are seeing relay 2 service return to normal. We are continuing monitor.
Please contact support if you are encountering any issues. Thank you.
Posted Jan 30, 2026 - 01:13 UTC
Identified
A cause has been identified and a fix is being tested to resolve any ongoing issues. Thanks for your patience. Please contact support if you are still impacted by this. Thank you.
Posted Jan 30, 2026 - 01:00 UTC
Investigating
We are currently experiencing an issue with LEXI connecting to encoders set with a preference to use the relay 2 server. Effected encoders will likely not be able see LEXI captions during this time. Our team is working to identify the cause and will share updates shortly.
If your encoder is impacted, please remove the relay preference in iCap Admin (https://accounts.eegicap.com/) under the encoder user account and recreate the LEXI instance. Please reach out to support for further assistance as needed.