All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap Operational
90 days ago
99.87 % uptime
Today
Lexi Operational
90 days ago
99.87 % uptime
Today
Falcon Operational
90 days ago
100.0 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
100.0 % uptime
Today
Cloud Licensing Operational
90 days ago
100.0 % uptime
Today
Recorded Cloud Operational
90 days ago
99.99 % uptime
Today
Customer Portal - access from Australia Operational
90 days ago
99.98 % uptime
Today
Customer Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Customer Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Australia Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Orders API - AU region Operational
90 days ago
100.0 % uptime
Today
Orders API - EU region Operational
90 days ago
99.98 % uptime
Today
Orders API - US region Operational
90 days ago
100.0 % uptime
Today
Ai-Live Operational
90 days ago
99.99 % uptime
Today
Platform - AU Region Operational
90 days ago
99.97 % uptime
Today
Platform - US Region Operational
90 days ago
100.0 % uptime
Today
Platform - EU Region Operational
90 days ago
100.0 % uptime
Today
Live Booking Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching
Feb 1, 2026

No incidents reported today.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Resolved - The deployed fix has been successful and we are marking this as resolved. We will continue to monitor to ensure stability. Please contact support if any further assistance is required. Thank you for your patience as this was resolved.
Jan 30, 01:43 UTC
Monitoring - A fix is deployed and we are seeing relay 2 service return to normal. We are continuing monitor.

Please contact support if you are encountering any issues. Thank you.

Jan 30, 01:13 UTC
Identified - A cause has been identified and a fix is being tested to resolve any ongoing issues. Thanks for your patience. Please contact support if you are still impacted by this. Thank you.
Jan 30, 01:00 UTC
Investigating - We are currently experiencing an issue with LEXI connecting to encoders set with a preference to use the relay 2 server. Effected encoders will likely not be able see LEXI captions during this time. Our team is working to identify the cause and will share updates shortly.

If your encoder is impacted, please remove the relay preference in iCap Admin (https://accounts.eegicap.com/) under the encoder user account and recreate the LEXI instance. Please reach out to support for further assistance as needed.

Jan 29, 22:59 UTC
Jan 29, 2026
Completed - The scheduled maintenance has been completed.
Jan 29, 06:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 03:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 28, 23:15 UTC
Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.