All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap Operational
90 days ago
99.93 % uptime
Today
Lexi Operational
90 days ago
99.9 % uptime
Today
Falcon Operational
90 days ago
99.98 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
99.96 % uptime
Today
Cloud Licensing Operational
90 days ago
100.0 % uptime
Today
Recorded Cloud Operational
90 days ago
99.98 % uptime
Today
Customer Portal - access from Australia Operational
90 days ago
99.98 % uptime
Today
Customer Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Customer Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Australia Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Orders API - AU region Operational
90 days ago
99.96 % uptime
Today
Orders API - EU region Operational
90 days ago
99.94 % uptime
Today
Orders API - US region Operational
90 days ago
99.95 % uptime
Today
Ai-Live Operational
90 days ago
99.99 % uptime
Today
Platform - AU Region Operational
90 days ago
99.97 % uptime
Today
Platform - US Region Operational
90 days ago
100.0 % uptime
Today
Platform - EU Region Operational
90 days ago
100.0 % uptime
Today
Live Booking Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching
Dec 16, 2025

No incidents reported today.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025
Postmortem - Read details
Dec 9, 23:27 UTC
Resolved - The root cause of the incident impacting iCap and LEXI on the 8th of December has been identified. The iCap primary server became unresponsive for a short period which prompted an auto failover of load to the secondary server. The secondary server became overloaded by the surge of connections. A manual restart of the primary server resolved the issue.

A Post Incident Report is underway and is on track to be published to this Status Page by 5pm AEDT.

Dec 9, 05:34 UTC
Dec 8, 2025
Postmortem - Read details
Dec 11, 05:13 UTC
Resolved - LEXI and iCap incident is now resolved. Incident duration was approximately 96 minutes.

A fix was applied at 9:10 UTC and service restoration confirmed at approximately 9:25 UTC.

Support teams are monitoring.

Root cause analysis and remediation actions will be investigated and a Post Incident Report published by 5pm Thursday AEDT.

Dec 8, 09:30 UTC
Investigating - We are currently experiencing an issue with LEXI and iCap. Captioning sessions are impacted and users will may be unable to access LEXI and iCap during this time. Our team is working to identify the cause and will share updates shortly.
Dec 8, 07:49 UTC
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.