In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 02, 2025 - 13:00 UTC
Scheduled - Beginning tomorrow, April 2nd, at 0900 EST / 1300 UTC, we will be deploying a series of updates to EEGCloud to improve the LEXI/Translate infrastructure. During this maintenance window, all components of LEXI and Translate should continue to operate normally. No user impact is expected.

If you do experience any issues with LEXI or Translate during this maintenance window, please contact our Support team at eeg.support@ai-media.tv.

Apr 2, 2025 13:00-17:00 UTC

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap ? Operational
90 days ago
100.0 % uptime
Today
Lexi Under Maintenance
90 days ago
100.0 % uptime
Today
Falcon Operational
90 days ago
100.0 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
100.0 % uptime
Today
Cloud Licensing ? Operational
90 days ago
100.0 % uptime
Today
Recorded Cloud Operational
90 days ago
99.99 % uptime
Today
Customer Portal - access from Australia Operational
90 days ago
100.0 % uptime
Today
Customer Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Customer Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Australia Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Orders API - AU region Operational
90 days ago
99.97 % uptime
Today
Orders API - EU region Operational
90 days ago
99.98 % uptime
Today
Orders API - US region Operational
90 days ago
99.98 % uptime
Today
Ai-Live Operational
90 days ago
100.0 % uptime
Today
Platform - AU Region Operational
90 days ago
100.0 % uptime
Today
Platform - US Region Operational
90 days ago
100.0 % uptime
Today
Platform - EU Region Operational
90 days ago
100.0 % uptime
Today
Live Booking Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching
Apr 2, 2025

Unresolved incident: Upcoming LEXI Maintenance.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.