All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap ? Operational
90 days ago
100.0 % uptime
Today
Lexi Operational
90 days ago
99.73 % uptime
Today
Falcon Operational
90 days ago
100.0 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
100.0 % uptime
Today
Cloud Licensing ? Operational
90 days ago
100.0 % uptime
Today
Recorded Cloud Operational
90 days ago
99.97 % uptime
Today
Customer Portal - access from Australia Operational
90 days ago
99.98 % uptime
Today
Customer Portal - access from Europe Operational
90 days ago
99.97 % uptime
Today
Customer Portal - access from America Operational
90 days ago
99.98 % uptime
Today
Agent Portal - access from Australia Operational
90 days ago
99.94 % uptime
Today
Agent Portal - access from Europe Operational
90 days ago
99.97 % uptime
Today
Agent Portal - access from America Operational
90 days ago
99.92 % uptime
Today
Orders API - AU region Operational
90 days ago
100.0 % uptime
Today
Orders API - EU region Operational
90 days ago
99.98 % uptime
Today
Orders API - US region Operational
90 days ago
100.0 % uptime
Today
Ai-Live Operational
90 days ago
100.0 % uptime
Today
Platform - AU Region Operational
90 days ago
100.0 % uptime
Today
Platform - US Region Operational
90 days ago
100.0 % uptime
Today
Platform - EU Region Operational
90 days ago
100.0 % uptime
Today
Live Booking Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching
Aug 21, 2025

No incidents reported today.

Aug 20, 2025
Completed - The scheduled maintenance has been completed.
Aug 20, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 14:00 UTC
Scheduled - On Wednesday, August 20 at 10am EDT / 2pm UTC, we'll be implementing an infrastructure enhancement to improve our LEXI services (LEXI Live, LEXI Translate, and LEXI Voice). During this brief update, you may experience a momentary 2-3 second gap in captions as we migrate active sessions. All services will continue running normally, and no action is required on your part.
Aug 19, 18:32 UTC
Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025
Postmortem - Read details
Aug 19, 15:12 UTC
Resolved - Our team believes this to be resolved as of 8:10AM ET. We are still closely monitoring and an investigation into the root cause is still ongoing.
Aug 9, 13:09 UTC
Monitoring - Our team has implemented a fix and we are monitoring.
Aug 9, 12:23 UTC
Investigating - Starting at approximately 2:25AM ET on 8/9/25, the Lexi system began experiencing difficulties allowing new jobs to be created. This is a critical issue that is actively being investigated by our team. We will update as soon as we have more information.
Aug 9, 06:25 UTC
Aug 8, 2025

No incidents reported.

Aug 7, 2025
Completed - The scheduled maintenance has been completed.
Aug 7, 06:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 05:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 03:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 25, 05:45 UTC