All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

Uptime over the past 90 days. View historical uptime.
iCap ? Operational
90 days ago
99.98 % uptime
Today
Lexi Operational
90 days ago
99.98 % uptime
Today
Falcon Operational
90 days ago
100.0 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
100.0 % uptime
Today
Cloud Licensing ? Operational
90 days ago
100.0 % uptime
Today
Recorded Cloud Operational
90 days ago
99.99 % uptime
Today
Customer Portal - access from Australia Operational
90 days ago
100.0 % uptime
Today
Customer Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Customer Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Australia Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Europe Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Orders API - AU region Operational
90 days ago
99.98 % uptime
Today
Orders API - EU region Operational
90 days ago
99.98 % uptime
Today
Orders API - US region Operational
90 days ago
99.99 % uptime
Today
Ai-Live Operational
90 days ago
100.0 % uptime
Today
Platform - AU Region Operational
90 days ago
100.0 % uptime
Today
Platform - US Region Operational
90 days ago
100.0 % uptime
Today
Platform - EU Region Operational
90 days ago
100.0 % uptime
Today
Live Booking Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
iCap outage - 23 April 2025
Resolved - After monitoring for the past day, we can confirm service has been fully restored and iCap is operating normally. More info to come in a post-mortem.
Apr 24, 13:51 UTC
Update - Update: we are continuing to investigate for a root cause on today's iCap outage. Monitoring shows all iCap metrics are reporting as normal and we do not believe this to be an ongoing issue.
Apr 23, 20:52 UTC
Monitoring - Earlier today, around 11:37 am EST / 15:37 UTC, iCap experienced a brief outage. Service was restored to 100% after a few minutes. We are currently monitoring to make sure this incident is not ongoing.
Apr 23, 18:02 UTC
Lexi Scheduling Outage - 4/23/25
Resolved - Beginning around 8:26 pm EST (23 Apr) / 00:26 UTC (24 Apr), Lexi's scheduler experienced an outage lasting approximately 70 minutes. Events scheduled to start in that window did not start automatically. Events scheduled to end only terminated if the instance had a timeout set, and only after the job reached that timeout.

After investigating, we were able to trace this issue to a recent update to Lexi's scheduling database. This has been resolved and Lexi's scheduler is fully functional.

Please direct any questions about this incident to our Support team at eeg.support@ai-media.tv.
Apr 24, 01:45 UTC
Apr 23, 2025
Notification of upcoming LEXI maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 15:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 14:35 UTC
Scheduled - Tomorrow, April 23 at 10:35 EST / 14:35 UTC, we will be deploying an update to EEGCloud to add support for LEXI Voice. Users will not be able to register new accounts or view their billing dashboard during this maintenance window. All other components of LEXI and EEGCloud should continue to operate normally.

Any issues with LEXI or other EEGCloud services during this maintenance window should be reported to our Support team at eeg.support@ai-media.tv.
Apr 22, 22:15 UTC
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Notification of Upcoming LEXI Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 14:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 14:30 UTC
Scheduled - The EEG Cloud Scheduling system will undergo maintenance between 14:30 and 14:45 UTC (10:30 to 10:45 am EDT), April 18th.
During this time, users will not be able to view or edit scheduled events.
Running events will not be impacted.
Direct API calls may get 500 errors at some point during this window.
While the window is 15 minutes, the actual outage is expected to be much shorter.

No scheduled Lexi or Translate jobs will start or end during the brief outage. This window has been identified as free of any scheduled starts/ends and do not anticipate any impact to LEXI or Translate use.
Monitoring of scheduled events will continue up to the outage window to ensure this period remains absent of scheduled starts/ends.

LEXI and Translate will not be otherwise impacted. Instances will continue to start and stop via manual activation.
Apr 17, 21:43 UTC
Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
iCap Maintenance - Adding New Server to Cluster
Completed - The scheduled maintenance has been completed.
Apr 15, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:00 UTC
Scheduled - The Ai-Media Engineering team will be adding a new relay server to the iCap cluster. This should not impact any currently-connected users or active captioning sessions. New server info below:

IP address: 23.23.241.1
Region: US EAST

Please update your firewall allow lists as necessary. Full list of iCap server IP's can be found on our Help Center:

https://customersupport.ai-media.tv/hc/en-us/articles/29782104741396-iCap-Networking-and-Firewall-Requirements

Please direct any questions about this maintenance to our Support team at eeg.support@ai-media.tv.
Apr 14, 20:43 UTC
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage