All Systems Operational

About This Site

Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.

This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics

iCap ? Operational
90 days ago
100.0 % uptime
Today
Lexi Operational
90 days ago
99.73 % uptime
Today
Falcon Operational
90 days ago
100.0 % uptime
Today
EEGCloud (Accounts and Billing) Operational
90 days ago
100.0 % uptime
Today
Cloud Licensing ? Operational
90 days ago
100.0 % uptime
Today
Recorded Cloud Operational
90 days ago
99.98 % uptime
Today
Customer Portal - access from Australia Operational
90 days ago
99.97 % uptime
Today
Customer Portal - access from Europe Operational
90 days ago
99.97 % uptime
Today
Customer Portal - access from America Operational
90 days ago
100.0 % uptime
Today
Agent Portal - access from Australia Operational
90 days ago
99.97 % uptime
Today
Agent Portal - access from Europe Operational
90 days ago
99.97 % uptime
Today
Agent Portal - access from America Operational
90 days ago
99.94 % uptime
Today
Orders API - AU region Operational
90 days ago
100.0 % uptime
Today
Orders API - EU region Operational
90 days ago
100.0 % uptime
Today
Orders API - US region Operational
90 days ago
100.0 % uptime
Today
Ai-Live Operational
90 days ago
100.0 % uptime
Today
Platform - AU Region Operational
90 days ago
100.0 % uptime
Today
Platform - US Region Operational
90 days ago
100.0 % uptime
Today
Platform - EU Region Operational
90 days ago
100.0 % uptime
Today
Live Booking Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
iCap connection stability ?
Fetching
iCap Server Cluster Reconnects ?
Fetching
Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Resolved - Our LEXI service experienced a brief disruption on September 8th, from 17:56 to 18:01 Eastern Time (21:56 to 22:01 UTC). Users may have experienced up to 5 minutes of dropped or delayed output due to issues with iCap connectivity. Drops in output were resolved without user intervention. No further instances have been detected since this timeframe.
Sep 8, 23:00 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.