All Systems Operational
About This Site
Ai-Media is the world's leading provider of cloud based services for live media accessibility. Ai-Media Cloud Services are anchored by iCap, a secure global connection network for captioning and subtitling services, and Lexi, our AI driven live captioning system.
This page also now receives redirects from the former iCap-only status page status.icap.eegcloud.tv. For the metrics highlighted on that page, please scroll down this page or bookmark https://statuspage.eegcloud.tv/#system-metrics
iCap
?
Operational
Lexi
Operational
Falcon
Operational
EEGCloud (Accounts and Billing)
Operational
Cloud Licensing
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Upcoming end of traffic tunneling through old iCap IP addresses
May 21, 2024 14:00-14:15 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 23, 2024 - 14:01 UTC
Apr 23, 2024 - 14:01 UTC
Scheduled -
On May 21 2024 (date postponed from original in March), Ai-Media will be disconnecting availability of iCap service through the IPv4 address of 64.71.155.196.
This IP address was the default server setting for iCap prior to 2018, and some customers with encoders or software that have been running for many years with the same settings might still have this site listed as their first-choice server in their software.
We recommend that all users check the settings in their iCap encoders or Windows Captioner software well before this cutoff date and check that the "Primary Server" field is set to either "eegicap.com" (preferred) or to the IPv4 address 54.193.101.112. If you find that iCap does not connect for you with these newer settings, you may need to report this issue to the administrators that manage your network firewall and request that they ensure that the allowed IP address list for iCap matches the most recent settings (available here: https://www.ai-media.tv/wp-content/uploads/Appnotes_iCapFirewallAppNoteMar23.pdf).
If you do not know how to find the server settings in iCap, or have other questions about how this change could impact your service, please contact eeg.support@ai-media.tv and we can help.
Most iCap customers already use newer server addresses and will not need to make any changes to continue normal service.
May 21, 2024 - 14:00 UTC
This IP address was the default server setting for iCap prior to 2018, and some customers with encoders or software that have been running for many years with the same settings might still have this site listed as their first-choice server in their software.
We recommend that all users check the settings in their iCap encoders or Windows Captioner software well before this cutoff date and check that the "Primary Server" field is set to either "eegicap.com" (preferred) or to the IPv4 address 54.193.101.112. If you find that iCap does not connect for you with these newer settings, you may need to report this issue to the administrators that manage your network firewall and request that they ensure that the allowed IP address list for iCap matches the most recent settings (available here: https://www.ai-media.tv/wp-content/uploads/Appnotes_iCapFirewallAppNoteMar23.pdf).
If you do not know how to find the server settings in iCap, or have other questions about how this change could impact your service, please contact eeg.support@ai-media.tv and we can help.
Most iCap customers already use newer server addresses and will not need to make any changes to continue normal service.
May 21, 2024 - 14:00 UTC